Shipping & Returns
SHIPPING AND RETURNS
All orders are shipped from our fulfillment center in Los Angeles, California. Orders will be shipped via USPS or FedEx Monday – Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days. A tracking number will be emailed to you after placing your order.
Two-Day Shipping Available
Two-Day Delivery orders must be placed by 1 p.m. Pacific Standard Time (PST) Monday-Friday to be shipped that same day. Additional shipping fees will be applied.
Kavaldon will only ship to residential or business addresses. We do not ship to P.O. Boxes.
International Orders and U.S. Territories
Estimated delivery time for International orders is 2 to 14 business days. Orders to other countries outside of the United States may be subject to vat, import duties and/or taxes, which are levied once your package reaches your Country. Kavaldon.com ships your package according to incoterm delivered duty unpaid (DDU). This means that we do not collect vat, duties and/or taxes on orders to countries outside United States and we cannot predict what your estimated charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.
In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase.
Kavaldon hopes that you are delighted with your order. However, if you are not satisfied we are happy to offer a refund or replacement on all goods returned within fourteen (14) days of receiving your purchase. Goods must be in their original, unused and unopened condition they were received. All returned items will be examined upon receipt.
For merchandise being returned, credit will be given for the amount of the order less the actual shipping cost. We will not charge additional shipping on exchanges. Items being returned that are lost in transportation will not be compensated for.
If you wish to return an item please follow the steps outlined below:
Please email our customer services team at firstname.lastname@example.org to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). In most cases the customer is responsible for the cost of the return shipping.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
We will replace items if they are defective or damaged. For any reason the product you have ordered is damaged or faulty at the time of delivery to you, we will replace the product or offer a full refund. In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return and a photo of the damaged item(s).
Please email the information and photo to: email@example.com
Returns will be processed within seven 2-3 business days and we will notify you by email once your refund, replacement or exchange has been processed. Refunds may take up to 5 business days depending on your bank.
During major holidays, please allow a maximum of seven (7) business days for your refund, replacement or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges.
Please send returns to:
20058 Ventura Blvd
Woodland Hills, CA 91364